Frequently Asked Questions

Everything you need to know about brewing and kegging at home.

How long does shipping take for heavy brewing equipment?

Orders are typically processed within 1-2 business days. Shipping times vary by location, but most metro areas receive their equipment within 3-5 business days via our specialized freight partners.

Do you offer technical support for Kegerator setups?

Yes, we provide comprehensive digital manuals, video tutorials, and a dedicated technical support team to help you troubleshoot your gas lines, regulators, and cooling systems.

What is the return policy for faulty items?

We offer a 12-month warranty on most electronic hardware. If a product arrives damaged or develops a mechanical fault, contact our support team to arrange a repair, replacement, or refund.

Can I pick up my order from the warehouse?

Yes, we offer a Click & Collect service from our Melbourne warehouse. Simply select 'Store Pickup' at checkout and wait for the notification that your order is ready.

Are your kegs and fittings compatible with other brands?

Most of our hardware uses industry-standard 5/8" threading and standard ball-lock disconnects, making them compatible with the majority of homebrewing systems worldwide.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free finance options like Afterpay and Zip Pay for larger equipment purchases.